Communications Operator

Position: Central Communications Operator
City/State Harrisonburg, VAWork Shift Multiple shifts available

Overview:

Overview Sentara Health is hiring a Central Communications Operators This position is on-site in Harrisonburg or Virginia Beach, Virginia.

Position Status:
Full-time First , second and third shift opportunities.

Position Location:

Rockingham Atrium – Harrisonburg, VA / Sentara Independence – Virginia Beach, VA Standard

Working Hours:

First Shift :6 AM - 4:30 PM/ 6:00 AM to 2:20 PMSecond

Shift: 2:00 PM – 10:30 PMThird

Shift: 9:00 PM – 7:30 AM ; 11 PM-7:30 AM
** This position is eligible for a $3,000 sign-on bonus for qualified candidates.

Rotating weekends required. Must work 3 holidays.

Central Communications Operators play a critical role in ensuring seamless, timely communication across Sentara hospitals, freestanding emergency departments, and after hours call services. Operating within a centralized, 24/7 environment, this role serves as the primary hub for emergency and nonemergency communications—supporting rapid response coordination, internal escalation, and exceptional customer service. Success in this role requires the ability to stay calm under pressure, adapt quickly to shifting priorities, and communicate with urgency and precision during high impact situations.

Education High School Diploma or equivalent (Required)
Certification/Licensure No specific certification or licensure required at time of hire

Experience2 years of experience in a high-volume, fast-paced communications, call center, or service operations environment, such as healthcare, emergency services, telecommunications, public safety, or centralized customer support (Required)
The ideal candidate will possess the following (Preferred):

Demonstrated ability to handle confidential and sensitive information appropriately

Knowledge of emergency codes and hospital incident command systems

Proficiency with multi-line phone systems, paging systems and emergency notification platforms

Experience with electronic health record systems and call management software

Ability to troubleshoot communication equipment under pressure.

High attention to detail and accuracy in documentation

Benefits:
Caring For Your Family and Your Career Medical, Dental, Vision plans

Adoption, Fertility and Surrogacy Reimbursement up to $10,000

Paid Time Off and Sick Leave Paid Parental & Family Caregiver Leave Emergency Backup Care Long-Term, Short-Term Disability, and Critical Illness plans

Life Insurance
401k/403B with Employer Match Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education Student Debt Pay Down – $10,000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance Legal Resources Plan Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it  support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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