Customer Experience Advocate

Details

Title:

Customer Experience Advocate Home Services

Location:

Franklin TN

Pay Rate: $20

Type:
Contract to hire

Hours:

Schedules between 6am-8pm CT

Note:

Hybrid/Onsite. This will be 100% onsite while training. After 2-3 months you will have the opportunity to work from home 2 days a week. 3 openings

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Computer skills (MS Teams, MS Outlook, Internet and Intranet navigation, Web-based platforms.)

• Ensures all external and internal customers receive a concierge level of customer service
• Serves as a representative of high professionalism to all external customers.
• Engage with high value client to schedule service-calls accurately, and efficiently.
• Must be able to work with minimum supervision and possess strong collaboration and organizational skills with mindfulness to detail.
• Team member should possess good oral and written communications skills, both with co-workers and over the telephone with outside and company associates.
• Position requires use of computers, telephones, and other office equipment.