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Remote Senior CSR - Mentoring Frontline Support Expert
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-06-26
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
CAI
Remote/Work from Home
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
CAI is seeking a Senior Customer Service Representative to join their remote team. In this role, you will provide frontline support for complex inquiries across phone, chat, and email channels, supporting K-12 education clients. You will also mentor junior staff and ensure high-quality service delivery.
The ideal candidate will have over 3 years of experience in customer service and strong communication skills. Compensation is between $47,000 and $52,000 per year, along with benefits including medical, dental, and retirement plans.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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