Ikon Pass Customer Support Agent

Join to apply for the Ikon Pass Customer Support Agent role at Alterra Mountain Company

3 days ago Be among the first 25 applicants

Join to apply for the Ikon Pass Customer Support Agent role at Alterra Mountain Company

Year Round

COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.



What We Offer

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Flexible/hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood

• Ability to thoroughly understand all products and services available through Season Pass Sales. Will present accurate, detailed information about the pass offerings and information. Will also provide general information about Alterra Mountain Company and the destinations via the telephone, email or chat.
• Technical skills and an understanding of central RTP, Ikon Tools, AMP, and the ability to perform basic math calculations, as well as experience with the Microsoft Office Suite and a familiarity with web-browsing software are necessary.
• Candidates should have a proven record of being able to make logical decisions, problem solve, be resourceful, and able to multitask.
• Other duties as assigned

• Previous direct experience with reservations/sales and/or customer service
• Professional communication skills required
• Proficient computer and interpersonal skills required
• Ability to handle a high volume of phone calls without interruption in a positive and fresh manner that represents and exudes the Ikon Pass brand voice
• Position requires a mature, dependable, flexible, team-oriented person who is able to stay calm under pressure
• Self-motivated, sales-oriented person
• Ability to apply mathematical skill to complex Season Pass purchases
• Must be available for varied shifts and days of the week with extended hours, there may be longer hours of operation based on peak sales periods (hours of operation may be 6 am to 6 pm PST daily).

• Meet or exceed required call volume in a positive manner.
• Ability to handle a wide range of guest demands and attitudes during phone calls, while maintaining a productive and professional approach.
• Willingness to learn and share feedback and other information with fellow employees and supervisors.
• Uphold company and departmental policy at all times. Demonstrates support for company missions and values
• Willingness and ability to be part of, and contribute to, a successful departmental team. Is able to work under stressful conditions without creating tension among fellow…