Remote Dealer Services Specialist II - Manheim; Syracuse​/Rochester Region

Position Summary

Company Cox Automotive - USA. Job Family:
Vehicle Operations. Profile:
Wholesale Inventory Specialist II. Management Level: Individual Contributor. Flexible Work Option:
Hybrid - works remotely part of the week. Travel: 50% of the time (at auction locations and dealerships).

Work Shift:

Day.

Compensation:
Hourly base pay rate $22.02 - $33.08 per hour, variable based on location and qualifications. Eligible for additional compensation such as commission and incentive programs.

• Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions.
• Utilize industry insights and product knowledge to provide guidance and recommendations, ensuring client satisfaction and long-term partnership.
• Partner closely with sales, mobile inspections, dealer services, and trade desk teams to deliver a unified client experience.
• Act as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, and autonomous problem solving.
• Coordinate efforts to address client needs and exceed expectations, showcasing versatility and adaptability.
• Employ a consultative approach to explain sales performance, industry trends, vehicle valuation, and market insights to enhance dealer efficiency.
• Empower clients with coaching sessions to use the suite of tools effectively.
• Educate clients on marketplace policies to ensure compliance and maximize platform success.
• Maintain effective prioritization and professional client relationships while handling customer care issues promptly.

• Minimum High School Diploma/GED with 3 years of related experience (or equivalent such as a higher degree and 5 years of experience).
• Strong verbal and written communication skills.
• Strong organizational and analytical skills with attention to detail.
• Ability to build and maintain business relationships.
• Problem-solving and de-escalation skills.
• Excellent interpersonal communication.
• Ability to work independently and as part of a team.
• Preferred:
  Bachelor's degree in a related discipline.
• Previous experience as a Wholesale Specialist.
• Must pass a pre-employment drug test (marijuana not tested, but any illegal substance prohibited).

Employees receive at least sixteen hours of paid time off per month and seven paid holidays annually. Additional paid time off includes bereavement leave, voting, jury duty, volunteer, military, and parental leave. Health care (medical, dental, vision), retirement planning (401(k)), and flexible vacation/wellness days are also available. For more details, visit the benefits page.

Cox Automotive is an Equal Employment Opportunity employer. Applicants will receive consideration without regard to age, race, color, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or other protected characteristics. Reasonable accommodations are provided when requested, unless undue hardship. No sponsorship for visas, OPT, STEM/OPT or other.