Quadel

We're hiring
WORK-FROM-HOME
Independent contractors
who can serve as
Customer Service Specialist
to represent Inktel.

Each Customer Service Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.

Individuals must also be able to establish a designated workspace, free from noise and distractions to handle incoming phone calls.

You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.

• Communicate with customers in a proactive and professional manner across multiple communication channels.
• Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

• Friendly and optimistic!
• Passionate about serving others and strong desire to take ownership to resolve
• Able to quickly navigate through multiple systems simultaneously
• Excellent problem solving skills & must have a “can do” attitude
• Able to communicate effectively with customers, management, and peers
• Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.
• Bilingual in Spanish or French a plus!
• Must be flexible to work 8:00 AM - 5PM Eastern, Monday through Friday

CPU Speed

• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

• 40 GB or more of available space
• 100 GB or more of total space

Memory

• 4 GB of RAM minimum
• 8 GB or RAM or better is preferable

Operating System

• Windows 10 or 11 Home or Pro (No Macs or Chromebooks)
• Two (2) available USB 2.0 or greater ports

Monitor*

• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

• JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

• Integrated or USB Camera

* Dual monitors may be required on some client programs

Google Chrome**

• Latest version of Google Chrome for Windows

** Certain client programs may require specific versions of Microsoft Internet Explorer

Standard Connection / Speed

• Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.