Remote Bilingual Customer Service

We are seeking a friendly and professional Remote Bilingual Customer Service Representative to provide support to customers in both English and Spanish. This remote position involves assisting customers by phone, email, and chat, answering questions, and resolving issues while delivering excellent customer service.

MUST HAVE KNOWLEDGE OF NYC

• Respond to customer inquiries in English and Spanish.
• Assist customers with questions, concerns, and service requests.
• Resolve issues efficiently and professionally.
• Document customer interactions accurately.
• Escalate complex issues when necessary.

• Fluent in both Spanish and English.
• Minimum 6 months of customer service experience in an office setting or remote.
• Strong communication and customer service skills.
• Ability to work independently in a remote environment.
• Must be computer proficient and have reliable internet access.
• Available to work morning or afternoon shifts.
• Must be available to work weekends; scheduled days off will be during the week.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law.

Applications from members of minority groups and women are encouraged.