Computer Sales & Customer Service Rep - Online

Overview

Join the XOTIC PC Customer Service & Sales Team. Turn your passion for tech into a career you'll love. Are you the go-to friend when someone needs tech advice? Do you love gaming, solving problems, and helping people get the most out of their setups? At XOTIC PC, we're looking for motivated, friendly, and tech‑savvy individuals to join our Customer Service & Sales Team at our Lincoln, Nebraska headquarters.

Since 1999, XOTIC PC has been a leader in custom gaming desktops, high‑performance laptops, and professional workstations. We build dream machines for gamers, content creators, and performance pros across the country. Behind every system is a team of passionate people who love technology, push boundaries, and treat customers like family.

• Guide customers through their buying journey – from first questions to final builds
• Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality
• Recommend the perfect systems for gamers, creators, and professionals
• Multitask across multiple active conversations while maintaining accuracy and focus
• Work efficiently through support tickets so customers get fast, clear, and helpful answers
• Use tools like ChatGPT and AI assistants to improve speed and solution quality
• Collaborate with a team that lives and breathes tech and customer excellence

• 4‑Day Work Weeks (Mon-Fri, outside of peak holiday season)
• Unlimited Vacation – trust‑based time‑off policy
• Regular team lunches, events, and giveaways
• Employee discounts on high‑end gear and systems
• Casual dress code – jeans, hoodies, game tees welcome
• Career growth opportunities in support, sales, marketing, or operations
• 401(k) with employer matching
• Health, dental, and vision coverage
• Aflac loss‑of‑pay insurance
• A close‑knit, forward‑thinking work environment where your input matters

• A strong passion for technology, gaming, or high‑performance PCs
• Ability to multitask effectively across support channels without losing quality
• Excellent communication skills – written and verbal
• Focused work ethic – you follow through on issues and move on efficiently
• Ability to resolve tickets quickly and clearly while maintaining high customer satisfaction
• Confidence using AI tools like ChatGPT to support customers
• Typing speed of at least 40 WPM
• High school diploma or equivalent; must be 18+
• Local to Lincoln, NE – this is an on‑site role

• 2‑4 years of customer service or phone‑based sales experience
• Familiarity with CRMs or customer service platforms
• Experience helping others with gaming setups or computer builds