Customer Service Guide

3 days ago Be among the first 25 applicants

Job:
Customer Service Guide
Duration: 1+ Month



Job Description :
Responsibilities:

• You will partner with and support a group of customers through their entire customer journey with beginning with the vehicle selection and extending through ownership.
• You will be their primary point of contact for all things
• Provide exceptional quality of service during every interaction with our customers, paying close attention to sentiment.
• Build rapport and learn how to support each individual owner, meeting them where they are in their EV ownership journey.
• Track and follow up on any tasks that need to be completed on behalf of assigned customers to provide an exceptional purchase and ownership experience.
• Collaborate with our Vehicle Delivery, Retail, Charging, and Service partner teams.
• Soak up all of the information you can about
  *** in order to bring the brand to life with our community.
• Share trends and areas of opportunity to improve the customer experience.
• Listen and understand the needs of each owner so that you can deliver a tailored brand experience.
• We are introducing products that challenge what people believe to be possible. This requires us to break down complex ideas into something easy to understand and fun to read.
• Participate in virtual and in-person tours as assigned.
• Think strategically and interpret analytics and track progress using reporting and dashboards.
• Leverage CRM tools to augment and improve the owner experience.
• Travel may be required for training purposes.
• Additional tasks as assigned.

• Bilingual in French and English is preferred but not required.
• 5 years' experience in high volume customer service role preferred.
• 3 years' experience in account management or dedicated customer relationship management/sales role preferred.
• 1-year experience in a call center environment helpful.
• EV industry experience helpful.
• Experience using CRM (e.g., Client).
• Exceptional organizational skills; ability to track each assigned customer's progress through transaction to delivery; prioritize workload with exceptional quality.
• Proven ability to multi-task and navigate multiple work streams and tools.
• Excellent written and verbal, bilingual a plus.
• Ability to learn quickly, work in a fast-paced environment, and adapt to changing timelines.
• Requires nights/weekends as needed; based on customer needs and urgency.
• Ability to travel up to 10% of the time for training purposes and to support events.

• Seniority level
  
  Entry level

• Employment type
  
  Contract

• Job function
  
  Management and Manufacturing
• Industries Motor Vehicle Manufacturing

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