CSR Member Services Consultant

Key Responsibilities

• Conduct scheduled virtual consultations with credit union members through Zoom

• Assess client needs and explain available benefit options in a clear and approachable way

• Guide individuals and families through the enrollment process with professionalism

• Maintain accurate digital records and ensure compliance with industry standards

• Provide responsive follow-up communication and ongoing client support

• Participate in team training sessions, mentorship programs, and professional development opportunities

• Fully remote work environment available throughout the United States

• Flexible scheduling that supports work–life balance

• Pre-qualified client consultations provided—no cold outreach required

• Paid training and full licensing support

• Weekly compensation through a performance-based structure

• Performance bonuses and long-term renewal income opportunities

• Career advancement pathways into mentorship and leadership roles

• A collaborative team culture focused on recognition and support

• Have strong communication skills and enjoy helping others

• Are self-motivated, organized, and able to manage your schedule independently

• Feel comfortable using Zoom, email, and cloud-based tools

• Are interested in making a meaningful impact through your work

• Are open to coaching and eager to grow professionally

• Have experience in customer service, client advising, or sales (helpful but not required)

• Authorized to work in the United States

• Reliable internet connection

• Windows-based laptop or desktop computer with webcam capability

AO Globe Life is a mission-driven organization that provides supplemental benefits to working-class families across the United States. The organization proudly serves credit unions, labor unions, and veterans through personalized virtual consultations. With more than 70 years of experience, AO Globe Life continues to offer stability, purpose, and career growth through a remote-first workforce.

If you are ready to begin a flexible, people-focused career where your work creates real impact, we encourage you to apply and explore joining AO Globe Life.