Customer Success Representative; Customer Experience + Order

About the Role

We’re looking for a proactive, detail-oriented Customer Success Representative to help deliver an exceptional customer experience across phone, email, live chat, and digital communication channels. A hybrid work from home schedule (2 days/wk) is possible after 90 days of employment and competency assessment.

In this role, you’ll support customers with orders, product questions, account updates, and issue resolution while helping ensure every interaction is positive, efficient, and professional. If you enjoy helping people, staying organized, and working in a fast-paced team environment, we’d love to meet you.

• Handle inbound customer inquiries via phone, email, live chat, and digital channels
• Assist customers with orders, product questions, account updates, and troubleshooting
• Follow up on customer requests and open items to ensure timely resolution
• Provide a friendly, solution-focused experience in every interaction

• Enter and manage customer orders accurately
• Process order modifications, updates, and account maintenance
• Ensure customer information and documentation remain current and organized
• Escalate urgent or complex issues when needed

• Maintain accurate notes and documentation in internal systems
• Track follow-ups, next steps, and customer communication history
• Ensure all customer requests are completed within expected timelines
• Help identify opportunities to improve customer experience and internal processes

• Work closely with Customer Success, Sales, Operations, and Leadership teams
• Support team coverage during busy periods or special projects
• Participate in ongoing training and process improvements

• Strong communication and problem-solving skills
• Detail-oriented with strong organizational skills
• Comfortable multitasking in a fast-paced environment
• Positive attitude and professional phone/email presence
• Experience in customer service, customer success, order entry, or call center support preferred
• Ability to learn systems and processes quickly

• Fast, accurate customer support
• Excellent communication and follow-through
• Strong attention to detail and documentation
• Positive customer experiences and timely issue resolution
• Reliable teamwork and accountability

• Supportive team environment
• Stable, growing company
• Opportunity to grow your skills and career
• Fast-paced work that keeps every day moving

• Monday & Wednesday: 8:00 AM – 4:30 PM
• Tuesday, Thursday & Friday: 9:00 AM – 5:30 PM

• Pay is based on experience and qualifications.

Full-time

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift