Customer Service Representative - Claims; Loss

Customer Service Representative – Claims (Total Loss)

Location: 3001 Dallas Parkway, Suite 400, Frisco, TX
Region: Dallas Regional (Frisco, TX)

Assists customers with the claims process related to total losses. Work from home may be available up to two days a week once trained.

• Provide exceptional customer service
• Assist customers with new and existing claims via telephone
• Process letters to those involved in the claims process
• Issue payments to insureds, claimants and vendors
• Adjust losses for a variety of claims, excluding bodily injury

Starting annual salary of $43,105, negotiable based on experience and applicable licenses.

• Medical, dental, vision, short- and long-term disability, and life insurance
• Paid vacation – at least 13 days in the first 12 months, accruing monthly
• 14 paid holidays observed
• Sick time – 6 days at hire, plus 6 additional days at 90 days of employment
• Generous 401(k) with company match, immediate vesting, and annual 3% non‑elective employer contribution
• Annual success sharing plan for eligible employees when company goals are met
• Generous leave programs, including paid parental bonding leave
• Student loan repayment and tuition reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement opportunities
• Strong relationships and lifelong friendships within the company
• Opportunities for advancement in a growing company

• High school diploma or equivalent education required
• Previous customer service experience
• Excellent interpersonal and communication skills
• Previous insurance background is a plus, but not required
• After hire, employees must obtain a state insurance license and complete continuing education (training provided)

The company conducts background checks including criminal, educational, employment, and social media histories. Background checks are not initiated until after a conditional offer of employment is made.

Applicants with criminal records are considered, subject to the nature of the offense and employee safety concerns.

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical or mental disability, military status, or any other class protected by law. The Age Discrimination in Employment Act applies to applicants 40 years and older.

Employees are subject to the Workers' Compensation Act.