Customer Service Rep

Description & Requirements

Maximus has two upcoming classes. The first class is scheduled to commence onsite on May 11, 2026, and the second class will start on May 26, 2026.

Maximus is currently hiring Monolingual Customer Service Representatives (English Calls Only) to join our team. This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR, and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

These are full‑time, hybrid roles. You will begin training on site for the first week and then have the option to work from home. There may be times you will be asked to report to our location in Edinburg, TX due to business needs.

• Competitive Compensation – Quarterly bonuses based on performance included!
• Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package – Enjoy PTO and Holidays.
• Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
• Diversity, Equity, and Inclusion Initiatives – Join a workplace committed to fostering diversity and inclusion.
• Tuition Reimbursement – Invest in your ongoing education and development.
• Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities – Participate in training programs, workshops, and conferences.

• Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf.
• Handle all inquiries in compliance with performance standards, policy and procedures, and protocols, including confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer or refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non‑English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up‑to‑date knowledge of all programs and systems.

• High school diploma or GED.
• 0–6 months of relevant professional experience or an equivalent combination of education and experience.
• Logical problem‑solving skills, capacity to multi‑task, and proficiency in troubleshooting.
• Proficient in managing repetitive and high‑volume calls.
• Proficient typing skills.
• Strong sense of urgency and ability to perform well under pressure.
• Strong organizational and work‑prioritization abilities.
• Skilled in the use of Microsoft Teams.
• Fundamental computer proficiency in Windows and/or macOS.
• Available to work any 8‑hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time).

• Must be able to work onsite during the first week of training.
• Must be able to complete classroom and on‑the‑job training with no time missed.

• Workspace must be quiet, free of distractions, and have no background noise.
• Workspace must be able to hold 2 monitors, a laptop, keyboard, mouse, and docking station (equipment will be provided by Maximus).
• A web camera is required for all Maximus and agency staff during training, meetings, or as…