Call Center Customer Service Representative; 1st Shift

Call Center Customer Service Representative (1st Shift)

Travel Incorporated, 4355 River Green Parkway, Duluth, Georgia, United States of America

Build a Career, Not Just a Job – You’ll begin with 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office, your training is mostly remote but will include 2 in‑person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed.

Make an Impact Every Day – Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences while building relationships based on trust and service excellence.

Grow With Us – From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities, moving from basic bookings to more complex, consultative travel planning.

Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence.

Listen actively to understand client goals and create travel solutions tailored to their needs.

Guide clients through itinerary options, modifications, and travel best practices.

Deliver exceptional service that drives client satisfaction and supports performance goals.

Collaborate with internal teams to ensure smooth, accurate travel arrangements.

Proactively identify and act on opportunities to improve the client experience.

A strong customer service mindset – motivated by helping others.

Excellent communication skills and the ability to build trust quickly.

Tech‑savvy and comfortable using email, chat, and other digital tools.

Detail‑oriented, organized, and thrives in a structured environment.

Previous client service or call center experience is a plus, but not required.

High school diploma or equivalent.

Remote (not mobile):
You’ll work from a dedicated home office with high‑speed internet (satellite, T‑Mobile, and Verizon home internet are not supported).

Training Schedule
:
Mon–Fri, 8:00 AM–5:00 PM ET (14 weeks on‑site for local candidates; 12 weeks remote / 2 weeks in‑person for non‑local candidates).

Post‑Training Schedule
:
First shift with start times between 7:00 AM and 10:30 AM ET.

Annual travel to our Duluth office 2–3 times per year for team engagement and development.

A respected, mission‑driven company committed to innovation and service excellence.

Career growth pathways and continuous training.

A collaborative culture where your voice is heard and your work matters.

Equipment provided and travel covered for required in‑person training.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at

 and submit your application. Candidates must reside in a state where Travel Incorporated is currently hiring, and we reserve the right to decline applications based on location.