Parking Lot Attendant at Syracuse University Syracuse, NY

Parking Lot Attendant job at Syracuse University. Syracuse, NY.

Job Title: Parking Lot Attendant

Location: Syracuse, NY

Campus: Syracuse, NY

Pay Range: $17.86 per hour

Staff Level: S2

FLSA Status: Non-exempt

Hours: 11:00 a.m. – 7:00 p.m. Monday–Thursday; 10:00 a.m. – 6:00 p.m. Friday (Hours may vary based on operational need). This position requires an average of 15–20 hours of overtime each week during the academic year. Must be able to work evenings, nights, and weekends.

Job Type: FT Academic

Unionized Position Code: UP

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in‑person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

The Parking Lot Attendant plays a critical front‑line role in ensuring a positive and welcoming experience for all visitors to the campus. This individual serves as a key point of contact for guests, providing exceptional customer service, accurate information, and support related to campus parking. The role requires professionalism, reliability, and the ability to remain calm and courteous under pressure.

• High school degree required.
• Must hold a current and clear United States driver’s license.
• This position requires an average of 15–20 hours of overtime each week during the academic year.
• Must be able to work evenings, nights, and weekends.
• Must display a customer‑first, solution‑oriented attitude.

• Ability to accurately and efficiently perform math functions (addition, subtraction, multiplication, division).
• Must display a customer‑first, solution‑oriented attitude.
• Outstanding customer service skills.
• Patience and empathy.
• Ability to work well under pressure.
• Ability to clearly communicate directions and instructions.

• With an emphasis on outstanding customer service, greet and communicate with visitors to the University campus, including parents, invited guests, vendors, customers, and Board of Trustees members.
• Serve as a liaison between guests and various departments providing directional and other information, always exhibiting courtesy, professionalism, and respect, even when handling difficult circumstances.
• Ensure nametag is always prominently displayed on outside of booth when on duty.
• Regulate the space availability in parking areas; issue tickets to non‑permit holders parked in permitted locations and issue other parking citations as appropriate.
• Monitor 2‑way radio and phones for emergency or change in daily routing.
• Respond promptly to radio calls in a courteous, professional manner.
• Work with emergency crews to allow access to affected areas to allow them to safely and effectively perform job responsibilities.
• Timely communicate critical updates as required.
• In an efficient manner, and at times in stressful circumstances, carefully and accurately calculate parking charges for customers, receive payment and issue change as appropriate, maintain accurate record of financial transactions, safeguard collected payments for submission in accordance with department protocols.
• Maintain a courteous, professional demeanor in all interactions.

• Standing for several hours at a time
• Bending at the waist
• Stooping
• Walking intermittently throughout the shift
• Twisting and bending of head and torso
• Able to lift up to 15 lbs. at a time
• Reaching overhead
• Repetitive wrist movement; use of fine motor skills e.g. to handle/count money, credit cards, etc.
• Periodically work in conditions of extreme cold and heat
• Visual and cognitive capability sufficient to read and accurately perform mathematical calculations
• Drive a university vehicle

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.