Call Center Customer Service Agent

Love working in a high‑energy environment alongside great people? We are looking for a motivated Call Center Customer Service Agent to join our local team. If you thrive on face‑to‑face collaboration, love helping people, and have a knack for subtle sales, you’ll fit right in.

Please note:

This is a 100% on‑site, in‑center position—perfect for those who prefer a dedicated, social workplace over working from home!

• Connect:
  Answer inbound calls and provide world‑class support to customers in a high‑volume setting.
• Solve:
  Actively listen to customer needs, troubleshoot appliance issues, and deliver confident solutions.
• Grow:
  Turn standard support calls into value‑driven opportunities by introducing and selling extended product protection plans.
• Multitask:
  Smoothly navigate multiple computer systems to keep your workflow efficient.

• A friendly, professional phone presence and a true customer‑first mindset.
• Comfort blending helpful customer service with basic sales negotiation.
• Solid computer skills and the ability to multitask across different software programs.
• The desire to work daily, side‑by‑side with your team in our local center.

• Starting Pay: $16.50 per hour.
• Culture: A lively, collaborative, and supportive in‑office environment.
• Growth:
  Full, comprehensive training provided to set you up for success from day one!

Salary: $16.49–$16.50 per hour

Shift: First

Work Hours:

8 AM – 5 PM

Education:

High School

What you’ll do:

• Answer inbound calls from curious folks who want to make sure they’re covered for the long haul or are looking to resolve an appliance‑related issue.
• Offer troubleshooting assistance to customers experiencing appliance difficulties.
• Build relationships with customers and ensure they understand the value of the extra protection while explaining the value of the service plans and answering any questions customers may have.

• Must be available to work a 40‑hour schedule.
• High School Diploma/GED.
• Intermediate computer skills.
• At least 1 year of customer service experience.
• Functioning smartphone for multi‑factor authentication.

• Active Listening
• Telephone Etiquette
• Call Center Support
• Interpersonal Sensitivity
• Customer Support
• Empathy
• Customer Service
• Customer Relations
• Basic Computer Skills
• Basic Software Skills

• Years of experience: 1 year
• Experience level:
  Entry Level

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