Service Operations Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Service Operations Consultant I role contributes to components of programs and processes to support individual business function objectives. This role also provides support within subject matter expertise for assigned program and across the organization for other focused initiatives.

• Completes assigned tasks and customer support initiatives accurately and within established timelines
• With direction, participates in and contributes to operational process improvement projects that enhance the customer experience and service delivery
• Owns, manages, and executes at least one critical recurring operational process to ensure consistent and high-quality service
• Tracks individual performance, project milestones, and timelines to support timely and effective customer outcomes
• Composes and communicates professionally in all interactions including phone calls, memos, letters, and emails, to communicate clearly and effectively with customers, partners, and internal stakeholders
• Continuously evaluates existing operational procedures and processes to identify opportunities for improved efficiency, service quality, and customer satisfaction
• With some direction, supports the development, design, and implementation of new processes that improve operational effectiveness and the customer experience
• Monitors due dates and deliverables to ensure timely completion and submission of materials, supporting a responsive and dependable customer experience

4 year Bachelors Degree (Preferred)

2 or more years of experience (Preferred)

This job does not have supervisory duties.

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation offered for this role is 0.00 - 0.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, information regarding the San Francisco Fair Chance Ordinance is available.

For jobs in Los Angeles, information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance is available.

To view the 'EEO Know Your Rights' poster, please see our resources.

To view the FMLA poster, please see our resources.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.

This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.