Seasonal - Bilingual Member Service Specialist Remote

Position: Seasonal - Bilingual Member Service Specialist - Starting at 18.50 - Remote
At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

** Job Posting Title*
* Seasonal
- Bilingual Member Service Specialist
- Starting
- Remote

** Job Description*
* The Member Services Specialist is responsible for interacting with Prime members, pharmacies and doctors' offices by providing support and assistance with order processing and general account benefit inquiries.

** Responsibilities*
* + Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits

+ Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member

+ Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

+ Other duties as assigned

** Minimum Qualifications*
* + High School Diploma or GED is required

Must be eligible to work in the United States without the need for work visa or residency sponsorship

** Additional Qualifications*
* + Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

+ Strong PC Skills with ability to navigate multiple software systems simultaneously

+ Strong communication skills with focus on professional demeanor and empathy

+ Ability to multitask

+ Detail oriented

** Preferred Qualifications*
* + 1 year of customer service experience

+ Fluency in another language (Spanish)

+ Pharmacy Benefit Management or other Healthcare experience

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page ()  and click on the "Benefits at a glance" button for more detail ().

_Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to_   _race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law._    _ _

_We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law._

_Prime Therapeutics LLC is a Tobacco-Free Workplace employer._

Positions will be posted for a minimum of five consecutive workdays.

At Prime Therapeutics (Prime), we are a different kind of PBM. We're reimagining pharmacy solutions to provide the care we would want for our loved ones. That purpose energizes our team and creates limitless opportunities to make a difference.

We know that people make all the difference. If you're ready for a purpose-driven career and are passionate about simplifying health care, let's build the future of pharmacy together.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.     

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at email