Sr Customer Svc Representative

Position: SR CUSTOMER SVC REPRESENTATIVE
The salary for this position is: $4,235.00 - $5,633.00 monthly.

Thurston County Treasurer's Office is seeking a professional, motivated, and dependable candidate for the position of Senior Customer Service Representative to join our team. The Senior Customer Service Representative is responsible for coordinating the daily workflow for the customer service unit and acting as the lead worker for unit employees. Assists co-workers in resolving customer service issues and related paperwork. Coordinates with other County offices impacted by the delivery of phone and counter service relative to tax collection and administration and is responsible for processing payments.

Essential functions may include, but are not limited to, the following:

* May act as lead worker for the customer service unit. Coordinates and balances daily workflow and staff schedules, organizes and provides training to staff, and assures that work is completed in a timely manner.

* Provides assistance to co-workers in resolving customer service issues.

* Serves as a liaison between Treasurer's office and other County offices impacted by the delivery of phone or counter service for tax collection and administration. Represents the Treasurer's office at meetings.

* Participates in tax statement design, processes adjustments to tax rolls, and prepares refund documentation for adjustments.

* Balances all payments, assures that related computer system information is accurate. Resolves all exceptions and performs related research functions, as necessary.

* Performs any other customer service duties within the section, which include processing property and excise tax payments, verifying the accuracy of excise tax documents, receiving funds from outside agencies and verifying amounts, preparing bank deposit, issuing mobile home movement certificates, and calculating advance tax as required by law.

* May assume responsibility for the customer service unit in absence of the supervisor.

To view the full job classification, :
Sr. Customer Service Representative

WORKING CONDITIONS:

* Work Environment - Work is generally performed in an office environment, both while working at the customer service counter and at a personal computer workstation. Lifting and carrying of records, files, cash drawers, and other materials weighing up to 40 lbs. may be required on an occasional basis. Certain tasks may require long periods of standing or sitting.

* Schedule
- Monday
- Friday, 8:00 a.m.

- 5:00 p.m. Workload demands may occasionally require work outside the assigned work hours.

* Travel Requirements - Occasional travel may be required to attend meetings or trainings.

* Customer Interactions - Daily interactions via phone, in-person, and video with Thurston County staff and the public.

WHO WE ARE:

The Thurston County Treasurer's Office is responsible for billing and receipting taxes and assessments, as well as receipting and reporting real estate excise taxes. Our office is responsible for the tax foreclosure processes on real and personal property. We are also the bank for the county's government entities, which includes 40 outside districts like school districts, fire districts, utility districts and others.

Thurston County values the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, and responded to in ways that fully develop and utilize each person's talents and strengths. We are dedicated to recruiting and developing a talented workforce from various cultures, lifestyles, backgrounds, and perspectives who are committed to our vision and core values.

Thurston County Racial Equity and Inclusion Webpage

WHAT WE OFFER OUR EMPLOYEES:

* Work-Life Balance:
We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle.

* Plan For Your Future:
As a member of our team, you will enjoy great employee benefits, including a retirement plan, pre-tax savings accounts, as well as comprehensive health care and dental/vision care for you and your family. Please visit Thurston County Employee Benefit Plans for more information.

* Paid Leave:
Full-time regular employees earn paid vacation in addition to paid holidays.

* Robust Training Program:
Employees are encouraged to attend County paid training to help them further their career, learn new skill sets, and stay on top of emerging trends in our industry. We also encourage our staff to participate in professional organizations and attend conferences.

* Flexible Work Schedules:
Some of the options that employees may take advantage of include alternative or compressed schedules and/or remote working.

* Deferred Compensation:
The County offers 3 voluntary deferred compensation plans for employees who would like to set aside additional deferred tax dollars into a retirement savings plan.

* Flexible Spending Account (FSA):
Employees can take advantage of Section 125…