Remote QA Lead: Call Center & Coaching
Remote / Online - Candidates ideally in
Whitefish, Flathead County, Montana, 59937, USA
Listed on 2026-06-26
Whitefish, Flathead County, Montana, 59937, USA
Listing for:
Conduent Business Services, LLC
Full Time, Remote/Work from Home
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Call Center / Support, Technical Support, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Conduent Business Services, LLC is seeking a full-time Quality Assurance Associate remotely. The successful candidate will implement quality assurance programs, drive efficiency in call center operations, and coach team members.
This role requires leading a team of customer service representatives, ensuring adherence to service level agreements, and utilizing call center metrics for performance monitoring. Candidates must have at least 3 years in a supervisory or QA role in a call center environment.
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