Mystery Shopper, Customer Service​/HelpDesk

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Full Time Lake Mary, FL, US

Salary Range: $14.00 To $17.00 Hourly

About Us and the Role

We will help you start a career. If you enjoy helping others improve their skills, this could be a great career choice for you! Since 1983, Applied Concepts has served the automotive industry by providing training, data, accountability and expert insights. Due to growth we are seeking reliable team members who are looking to grow with us.

We are looking for a detail-oriented and professional individual to join our team as a Mystery Shopper & Customer Experience Evaluator
. This role involves acting as a regular customer to engage with auto dealerships over the phone, helping them evaluate and enhance their customer experience. Additional duties may include reviewing customer calls and assisting clients in improving their phone communication skills via practice role play.

Location: Hybrid – Work from home (Monday, Thursday, Friday) and onsite in our Lake Mary, FL office (Tuesday, Wednesday)

Schedule:

• Remote:
  Monday, Thursday, Friday (9:00 AM – 5:30 PM)

Key Responsibilities:

• Conduct mystery shopping calls with auto dealerships, displaying genuine interest in the vehicle or service being shopped.
• Accurately document and save call details.
• Review and analyze actual customer calls as needed.
• Participate in practice conversations with clients to enhance their confidence and skills.
• Work effectively in a structured, team-centric environment.
• Take personal accountability for conduct and communicate any needs in advance.

Qualifications:

• Clear speaking voice with a professional tone.
• Strong verbal and written communication skills.
• Basic computer and typing skills.
• Ability to multitask and work independently while being a team player.
• Self-driven with a positive, team-first mentality.
• Dedicated, disruption-free workspace for remote workdays.

If you are a strong communicator who enjoys evaluating customer interactions and helping businesses improve, we encourage you to apply!