Remote Technical Customer Service Representative

Job Details:
Level – Experienced | Location – Montoursville Office (Montoursville, PA 17754) | Salary – $11.50 – $12.00 hourly | Work Setting – Remote / Work From Home – Customer Service (Telecommute).

Position Title:

Remote Customer Service Representative.

This role will handle a large volume of emails in addition to phone calls. Experience with tech support, specifically troubleshooting mobile applications, is a must.

• Handle customer inquiries and complaints.
• Document and update customer records based on interactions.
• Maintain a knowledge base of evolving products and services.
• Increase customer retention by implementing creative problem‑solving skills.
• Handle numerous customer inquiries promptly, accurately, and efficiently.

• Minimum of 2 years customer service experience in a call center environment.
• Experience supporting brand products and services.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• Experience with large email volume.
• Experience troubleshooting mobile applications.
• Tech support background and comfort diagnosing and troubleshooting.
• Minimum HS diploma (college preferred).
• Strong attention to detail.
• Strong multitasking abilities.

• Product training – understanding of our client’s range of products, ingredients, application, adverse effects, etc.
• Systems training – learning to use CRM and ACD tools.
• Remote training – via video conference platform Zoom.
• 100% attendance required.

• Dedicated home office workspace, preferably a separate room with its own door.
• Adequate space to set up the workstation.
• Ability to hardwire internet (plug directly into your router).
• Three power connections—one for each monitor and one for the PC tower.
• Agents are responsible for maintaining the workspace in a safe condition.
• Personal disruptions are not allowed during scheduled hours; background noise must not be audible—including loud music, non‑work related phone calls, or other household members.
• Employees are scheduled on the phone throughout the entirety of their shift; the job does not allow flexibility to answer the door or be on‑call care for others during work hours.

ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.