Customer Service Assistant

Job Description
- Customer Service Assistant 2 (260002L8)

Organization:
Public Safety

Agency Contact Name and Information:
Jennifer Pletcher, HCM Sr. Analyst - JPletchero.gov

Unposting Date:
Apr 9, 2026, 3:59:00 AM

Work Location:

Charles D Shipley Building 1970 West Broad Street Columbus

Primary

Location:

United States of America-OHIO-Franklin County-Columbus

Compensation: $22.96 per hour

Schedule:

Full-time, 8:00 a.m.

- 5:00 p.m.

Union: OCSEA

Primary Job Skill:
Customer Service

Technical

Skills:

Customer Service

Professional

Skills:

Customer Focus

Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Special Case

Report in

Location:

1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday
- Friday, 8:00 a.m.

- 5:00 p.m.

*** This position is currently remote (work from home) but can be subject to change to regular, in-office work***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do as a Customer Service Assistant

• Respond to inquiries, requests for information & complaints that require in-depth knowledge of applicable laws, rules, policies & procedures.
• Greet & respond to in-person, telephone & written inquiries in a professional, courteous, friendly, respectful & timely manner.
• Listen carefully & ask appropriate follow-up questions to verify understanding. Provide a complete, knowledgeable, accurate, precise response immediately or a firm commitment as to when a response will be provided.
• Follow-up to ensure all of the customer's questions & concerns have been thoroughly answered.
• Research, evaluate, process & make required decisions to respond to telephone & written inquiries & correspondence received from various sources (legal & regulatory entities, public administration & licensing authorities, private & public stakeholders, etc.).

to see the full position description

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

• 9 months training or 9 months experience in office practices & procedures
• 9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people
• 9 months training or 9 months experience in typing, keyboarding, data entry or word processing
• 9 months training or 9 months experience in operation of personal computer
• -Or equivalent of Minimum Qualifications for Employment noted above.

Job

Skills:

Customer Service

UNUSUAL WORKING CONDITIONS

May be confined to desk answering telephone for 6.5 – 7 hours per day; may work second…