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Senior Customer Success Leader — Remote & Retention

Remote / Online - Candidates ideally in
Louisville, Jefferson County, Kentucky, 40201, USA
Listing for: Genesys Cloud Services, Inc.
Remote/Work from Home position
Listed on 2026-06-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 130500 - 229500 USD Yearly USD 130500.00 229500.00 YEAR
Job Description & How to Apply Below
Position: Senior Customer Success Leader — Remote Growth & Retention

Genesys Cloud Services, Inc. is seeking a Customer Success Manager to lead a team focused on delivering excellent customer outcomes. This role entails strategizing customer success initiatives, enhancing operational efficiencies, and ensuring customers achieve their goals with our products.

The ideal candidate will possess a strong background in SaaS, proven leadership skills, and experience with customer experience platforms. Join us to make a measurable impact on customer satisfaction and retention.

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Position Requirements
10+ Years work experience
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