Call Center Sales Representative - Hybrid at AT&T Mesa, AZ

Call Center Sales Representative – Hybrid (Mesa, AZ)

Hybrid‑remote Call Center Sales Representative position located at 1355 W University Dr, Mesa, AZ 85201. Requires presence 3–4 days per week at the center and remote work 1–2 days per week.

As a Premier Service Consultant, you will act as the voice of AT&T, driving customer acquisition, sales, service and retention while redefining customer service through meaningful connections and introducing the latest technology, services, and offers.

• Handle customer interactions (calls, chats, emails) in a fast‑paced environment.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40‑hour per week schedule, which may include nights and weekends.
• Participate in paid training.

• Unwavering customer focus.
• Strong work ethic.
• Adaptability.
• Problem‑solving skills.
• Attention to detail.

• Hourly rate: $24.03 plus uncapped commissions for sales goals.
• Employee discounts up to 50% off AT&T mobility plans, accessories, Internet (and fiber where available) and home phone.
• Tuition reimbursement program.
• Paid time off and holidays – 1 week of PTO after 6 months and 2 weeks after the first year; at least 6 company‑designated holidays plus additional PTO based on benefit group.
• Paid parental leave.
• Medical, dental and vision coverage.
• 401(k) plan.
• Additional sick leave beyond state and local law requirements may be available.
• Adoption reimbursement.
• Disability benefits (short‑term and long‑term).
• Life and accidental death insurance.
• Critical illness, accident, hospital indemnity and group legal programs.
• Employee assistance program.
• Extensive employee wellness programs.

• Verified, secure, reliable high‑speed internet; dedicated work area with desk, chair, electrical outlet and direct LAN connection.
• Compliance with WFH standards – technical, security, physical, noise levels, clean‑desk policy – and participation in workspace audits.
• Availability during established work schedules and shifts; adherence to technical support processes and security & compliance standards.

• Weekly hours: 40
• Time type:
  Regular
• Location:
  
  Mesa, Arizona

AT&T provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state or local law. AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair‑chance employer and does not initiate a background check until an offer is made.

AT&T expects employees to act with honesty, trustworthiness and integrity. Discrimination and unlawful harassment, including sexual harassment, are not tolerated. Success is based on individual merits and abilities without regard to protected characteristics.