Customer Service Representative - German

Job Description

Just imagine joining a team that speaks a world of different languages. Now experience it for real.

This permanent role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working.

Training will be held in person in our brand-new building in The Beam on Farmer, Tempe. This classroom‑based training will take 4‑5 weeks.

As a Customer Service Representative, you’ll be responding to LEGO fans from all corners of the world during our peak season.

We offer a starting salary of $46,450 per annum plus fantastic benefits including a performance‑based/discretionary bonus. Full in‑person training will be given with an up to 4‑week induction followed by on‑the‑job support.

We also offer a hybrid‑work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training.

Our team tackles millions of queries each year, covering everything from building tips to troubleshooting and hunting down elusive rare parts. We’re crafting new ways to connect with fans worldwide to make the LEGO experience unforgettable.

• You will spend the first four weeks getting to know your new colleagues, learning about the bricks and settling into the LEGO culture during your induction training. The training will run from 9:00 am to 5:00 pm MST Monday through Friday; times may change.
• We are hiring for multiple shifts with flexible, scheduled start times (even at the half‑hour), ranging from 8:00 am to 12:00 pm.
• Full‑time employees work five days a week, with a maximum of four weekend days scheduled in a four‑week period based on volume. This will take effect after the 4‑week induction when you are ready to work independently.

If you can keep cool when LEGO mini‑figures lose their heads, then we want you on our team! You’ll bring energy, compassion, and fluency in English and German.

• Respond to consumers in both English and German – spoken and written.
• Engage with consumers via phone and email, handling topics from order status and account issues to digital experiences and product quality queries.
• Build strong and lasting relationships with consumers in a fun and engaging manner.
• Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts to ensure we provide an exceptional service.

• Family Care Leave – Enhanced paid leave options for important times.
• Insurances – Life and disability insurance that provides protection and peace of mind.
• Wellbeing – Access to the Headspace App and other wellbeing initiatives and programs run by local teams.
• Colleague Discount – You qualify from day one for a generous colleague discount.
• Bonus – Rewarded through a bonus scheme when goals are reached and you are eligible.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and encourages applicants from all backgrounds to apply for roles in our team.