Customer Service Specialist

When you join Top Line Agency, you’re joining a company that values development, career growth, collaboration and innovation. We are a fast-paced property and casualty agency looking for the right person who wants to learn and join our winning team!

Customer Service Specialist

Florida

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Are you a Florida insurance professional who excels in a virtual environment? We are looking for a high-performing, 100% remote Customer Service Representative who doesn't need a physical office to deliver five-star service.

If you have the technical expertise to navigate the Florida market and self-discipline to thrive independently while staying connected to a team, this is the role for you.

This position is fully remote, offering you the flexibility to work from your home office while supporting our Florida-based clientele. You will be the primary point of contact for inbound and outbound calls, serving as a trusted advisor for our policyholders.

• Virtual Client Support: Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity.
• Quality Standards: Consistently delivers thorough, accurate, and error-free work, ensuring every client interaction and policy update meets our agency’s rigorous standards.
• Policy
  
  Education:
  
  Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape.
• Accountability: Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real-time.
• Team
  
  Collaboration:
  
  Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support.

• Licensing: Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.
• Experience: Minimum of 2 years of experience in a multi-carrier independent agency in Florida.
• Remote Readiness: You must have a dedicated, quiet home office space with high-speed internet. You are tech-savvy and comfortable using VOIP phone systems and cloud-based agency management software.