Dispatch Coordinator II

Monitors customer service dispatch requests and dispatches technicians in a timely manner. Communicates with Service Managers, Technicians, and customers as needed. Serves as a back‑up inbound call taker as needed.

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or email as needed.
• Provides follow through on any special customer needs in a timely manner.
• Responsible for handling escalated situations.
• Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.
• Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed.
• Coaches peers to improve response times and deliver exceptional customer experience.
• Provides optimization feedback (systems, process) to leadership as needed.
• Performs stress testing and user acceptance testing as needed to fully vet new systems enhancements.

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
• Associate's degree or equivalent required. Some college preferred.
• Related experience preferred.
• Strong verbal and written communication skills.
• Proficient in MS Office, strong attention to detail, organized and able to multitask.
• Ability to problem solve and handle escalations.
• May occasionally work a different shift due to business needs.

Anticipated rate: $17.57 - $26.31 hourly.

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to the local community
• Canon welcome kit and official merchandise

Hybrid – full time. Requires in‑office attendance three days a week and option to work from home the remaining days unless a specific business need arises.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.