Customer Support Specialist with German & English; Remote | Antivirus Software

German Customer Support Specialist - Remote Antivirus Role — Remote

This role offers excellent opportunities for digital nomads, being fully remote with voice-based customer support. However, there are specific constraints to consider for your travel planning.

Schedule Requirements: As a German customer support role, you'll likely need to align with Central European business hours (CET/CEST), which could limit your destination flexibility. The voice-only nature requires reliable internet and quiet environments.

Location Flexibility: While remote, you may need to maintain tax residency or work authorization in Bulgaria based on the location hint. This could affect your visa options - consider destinations with strong digital nomad visa programs that allow Bulgarian employment.

Nomad-Friendly Aspects: The permanent contract provides stability for visa applications, and benefits like food vouchers and employee discounts can help offset living costs. The role doesn't require video calls, making it easier to work from various locations without appearance concerns.

We are a leading provider of antivirus software solutions, committed to ensuring our customers' digital security and peace of mind. We provide comprehensive, user-friendly products designed to protect our customers from the latest cybersecurity threats. Our mission is to deliver exceptional customer service while offering cutting-edge technology to safeguard online experiences.

We are looking for a skilled and dedicated Customer Support Specialist to join our Antivirus Software Customer Support Project. This remote, voice-only position focuses on providing technical support, guidance, and assistance to our German-speaking customers, with English proficiency (Level B2 or higher) required for internal communication and support.

As a key member of our team, you will provide technical service and support to our users, assisting with issues related to app functionality, subscriptions, account maintenance, cancellations, and refunds. You will guide customers through troubleshooting steps and ensure they get the most out of their antivirus software.

• Provide technical support and troubleshooting for antivirus software-related issues.
• Assist customers with app issues, ensuring they can use all available features.
• Offer guidance on how to use antivirus features effectively for optimal protection.
• Address customer inquiries, concerns, and account maintenance requests.
• Help with subscription management, including cancellations and refunds.
• Provide clear, step-by-step instructions to resolve technical issues and answer customer questions.
• Ensure customer satisfaction by delivering fast, accurate, and effective solutions.
• Document and track customer interactions in a clear and organized manner.
• Collaborate with the team to improve the customer support experience.

• Native or fluent German speaker with a strong command of English (Level B2 or higher).
• Previous experience in customer support or technical service.
• Excellent verbal communication skills with a customer-friendly attitude.
• Ability to troubleshoot technical issues over the phone in a clear and effective manner.
• Strong understanding of antivirus software and general cybersecurity knowledge is a plus.
• Comfortable working remotely and handling voice-based customer support.
• Ability to handle sensitive issues like cancellations and refunds with professionalism and empathy.
• Solid organizational skills and attention to detail.

What are the working hours for this German customer support role? While not explicitly stated, as a German-speaking customer support role, you'll likely need to work Central European business hours to assist customers during their active times. The remote setup provides flexibility within those constraints.

Is this role fully remote or are there office requirements? This is a fully remote, voice-only position with no office requirements mentioned. You'll handle all customer interactions via phone from your home office setup.

What language skills are required beyond German? You need native or fluent German for…