Customer Service Representative - Remote

## Customer Service Representative - Remote Apply remote type:
Fully Remote locations:
Georgia, Remote:
_Alabama:
type:
Full time posted on:
Posted Yesterday job requisition :
JR101335
** Pay rate:** $15/hr
*
* Who we are:

** At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.
** What’s the Role About?
** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
* Are you energetic, enthusiastic with an engaging personality?
* Are you driven to deliver effective results while providing excellent customer service?
* Do you have extraordinary communication skills?
** What’s in it for YOU?
*** Paid Training
* Medical, Dental, and Vision Insurance
* Paid Time Off
* Employee Discounts
* Full-time, non-seasonal
* Career Advancement

Job Description
** Responsibilities:
*** Successfully complete virtual paid training program which requires passing tests each week.
* Serve as the primary point of contact for customers who have questions about their utility service. Typical inquiries include starting or stopping service, billing questions, and payment assistance
* Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
* Maintain a thorough understanding of products, services and policies to effectively assist customers
* Accurately document customer interactions and transactions across all tools/platforms
* Collaborate with other departments to resolve customer issues and escalate complex problems as necessary
* Strive to exceed customer satisfaction goals and performance metrics
* Continuously seek opportunities to improve the customer experience and streamline processes
* Stay updated on product knowledge and industry trends to better assist customers
* Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
** What We Look for in a Candidate:
*** Must be 18 years of age or older
* High School Diploma or equivalent
* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
* Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
* Superb attendance, so you can be there when our customers need us
** Work at home requirements:
*** High speed internet with an ethernet connection to the router (no satellite or hotspot)
** 50 mbps download and 35 mbps upload speed
*** WiFi must be turned off at all times
* Windows Updates must be current
* Private and distraction free home work space with the ability to close a door.
** All job offers are contingent upon:
*** Completion of drug screen
* Completion of background check
* Completion of providing 3 internet speed tests submitted at different times of day
* Completion of providing 3 photos of your work at home space
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