Parking Services Rep

Parking Services Rep

Working Title
- Parking Services Rep

Position Grade - 07

Position Summary - UNM Parking & Transportation Services (PATS) is dedicated to creating a welcoming and accessible campus experience for students, faculty, staff, and visitors. We are seeking a full-time, benefits-eligible Parking Services Representative to join our business office team. This is an excellent opportunity for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering high-quality service.

The ideal candidate will bring at least three years of customer service experience, including working with a computer-based point-of-sale (POS) system, along with strong communication skills and attention to detail. In this role, you will serve as a key point of contact for customers, assisting in person, over the phone, and through email or chat. You will play an important part in ensuring smooth daily operations by accurately processing transactions, resolving customer concerns, and applying established policies and procedures.

Success in this position requires the ability to multitask, adapt quickly, and maintain professionalism while supporting a positive customer experience.

Key Responsibilities:

• Provide excellent customer service in person, by phone, and through written communication (email and chat)
• Process a variety of transactions using a computer-based point-of-sale (POS) system
• Respond to customer inquiries and resolve issues efficiently and professionally
• Apply and interpret standard operating procedures, policies, and guidelines accurately
• Maintain accuracy and attention to detail in a high-volume, fast-paced environment
• Learn and utilize multiple parking and transportation-related systems
• Collaborate with team members to support daily operations and ensure service continuity
• Perform general administrative and customer support functions as needed

This position follows a Monday through Friday schedule between 7:00 a.m. and 5:30 p.m., with occasional evening and weekend shifts based on operational needs. PATS offers a collaborative environment that values teamwork, professional development, and service excellence.

Minimum Qualifications
- High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications
- Preference will be given to those applicants who have: POS & Cash handling experience Ability to communicate and provide excellent customer service to a diverse population. Must be able to work weekends, evenings, and holidays. Ability to work collaboratively and cooperatively with a team. Strong oral, written and interpersonal communication skills. Knowledge of Windows-based computer operating systems Strong conflict resolution skills

Campus
- Main
- Albuquerque, NM

Department
- Parking Transportation Gen Admin (314B)

Employment Type

- Staff

Staff Type
- Regular
- Full-Time

Status
- Non-Exempt

Pay
- Hourly: $17.39 - $22.07 Depending on Experience

Benefits Eligible
- This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.

ERB Statement
- As a condition of employment, eligible employees working greater than.
25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required
- Yes

For Best Consideration Date - 5/15/2026

Eligible for Remote Work
- No

Application Instructions
- Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
* Please submit a completed application and/or resume, including a detailed account of all relevant work experience, as this information will be used to determine the assigned pay rate.
* Applicants must also provide a minimum of three (3) professional or supervisory references.
* In addition, please attach a letter of interest describing your qualifications and explaining what makes you the strongest candidate for this position.
* Applications that do not include all mentioned materials will not be considered.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details. The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran…