Customer Service Representative

Customer Service Representative

Act as the face of Roto Metrics to customers

Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.

Recommend best product based on customers' business application and technical requirements.

Configure quotes and orders to customer specification within 2-4 hours of receipt

Thoroughly communicate directly with customers, to ensure quote/order accuracy

Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers' delivery time requirements, manage complaints and returns, and ensure timely invoice payments

Educate customers about terminology and product offerings, to improve customer satisfaction

Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)

Proactively ensure that customer-specific requirements are documented and current

Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Sales Managers) as needed

Cultivate an environment of collaboration, open communication, and accountability

Promote waste minimization, energy conservation, and other efforts to meet environmental objectives

Other duties as assigned to meet departmental and company objectives

Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years' experience acting as a customer service representative

OR GED/high school diploma with a minimum of four years' experience acting as a customer service representative

Willingness to undergo 12-24mo training period, and to constantly learn new processes, terminology, and products

Position located in Eureka, MO or Meadows of Dan, VA

Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.

Hybrid office/work from home opportunity following initial training period

Excellent organizational skills

Excellent written and verbal communication skills

Self-motivation to fully own complicated tasks and with minimal supervision

Basic mechanical aptitude, ability to read dimensional prints and use basic geometry

Ability to problem-solve and navigate customer dissatisfaction while maintaining professionalism and motivation

Proficiency in Microsoft Outlook

Experience in Tag and Label, print, or manufacturing industries

Experience configuring products and/or parts

Working knowledge of Salesforce and/or Oracle

Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.