Polish-Russian-Speaking Customer Service Representative; remote Job Agawam Massachusetts USA,Customer Service/HelpDesk

Position: Polish-Russian-Speaking Customer Service Representative (remote)

Polish-Russian-Speaking Customer Service Representative (remote)

Customer Service Representative is responsible for delivering the highest level of customer care in the company and building strong lasting relationships with our customers. This work can be performed remotely with a laptop and a good internet connection. Daily activities include:

Help customers on the phone, by email, and via chat. Some questions require research and technical knowledge of computers, networks, routers, and TVs

Process orders and payments in the CRM system

Comply with company's rules

Troubleshoot basic technical issues with Set-Top-Boxes and networks

Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistently exceptional experience and contribute to a positive working environment

Customer Service Representative must have natural diplomatic skills, tact, and patience to deal with all kinds of situations or customers. The good news is that we have many happy customers!

Required skills and experience:

Must be fluent in Polish and Russian

Intermediate level English

Be natural caretaker

Be practical, compassionate, caring, and motivated to help others

Great communication, listening skills, and positive attitude

Knowledge of the computers, networks, and CRM software

University degree is recommended but is not necessary

It's a big plus if you read Delivering Happiness by Zappos CEO Tony Hsieh

Benefits that are awaiting you if you join us:

Compensation in direct correlation to your knowledge and talent

Official work schedule 9:00-18:00 EST.

Work from ANYWHERE around the world

Unlimited opportunities for self-realization:

Friendly, professional, highly motivated and productive team made up from best of the best

Creative Environment where You will never be bored at work again!

And....slowly, but surely we are getting ready to conquer the world.