Customer Operations Specialist f​/m​/d Remote PL

Your Mission

As a Customer Operations Specialist, you'll own our SMB customer relationships while overseeing subscriptions, billing, asset management, and logistics fulfillment. From managing customer interactions to orchestrating seamless order delivery, you'll be the strategic partner our customers rely on to drive their success and operational efficiency.

• Be the main contact for our SMB customers' subscriptions, billing, and account needs. Handle their day‑to‑day questions and ensure they receive what they need.
• Monitor customer accounts and resolve issues quickly to strengthen partnerships.
• Collaborate with internal teams to escalate complex cases and orchestrate seamless solutions that exceed customer expectations.
• Own end‑to‑end fulfillment—coordinate orders, schedule deliveries and pickups, communicate progress, and build customer confidence.

• Fluency in Dutch and English (written and spoken);
  German is a plus.
• 1–3 years of operations, account management, or customer support experience, preferably in mobility or fleet businesses.
• Skilled communicator able to handle customer calls professionally and responsibly.
• Strong organizational skills and attention to detail.
• Manage multiple accounts simultaneously with speed and accuracy.
• Handle high‑volume work with structured discipline and reliability.
• Team‑oriented mindset with a strong sense of ownership.
• Problem solver focused on the customer.
• Proficient with CRM platforms (Odoo preferred).
• Foundational understanding of logistics operations and delivery management.

• Take on a challenge in a fast‑paced and growing industry.
• The opportunity to positively impact the daily work of thousands of bike couriers.
• Responsibility from day one – take full ownership of projects and experience a steep learning curve.
• Enjoy creative freedom thanks to flat hierarchies, open communication, and rapid decision‑making.
• Work fully within an international, highly motivated, and fast‑growing team where teamwork comes first.
• Access to our e‑bikes to help you get from A to B sustainably and quickly.
• Work fully remote from home and organize your day according to your own rhythm.
• A competitive salary, state‑of‑the‑art technical equipment, and 20/26 days of vacation per year.
• Attractive benefits including Medicover medical care and Medicover sports to keep you healthy.

At CYCLE, we believe diversity makes us stronger. No matter who you are, where you’re from, or what makes you unique, you’re welcome here.