VSP Customer Service Rep - Remote

We are hiring a customer service-oriented individual to be our Contact Center Representative in our Vehicle Services unit. This role manages customer account information in computer systems and provides support via phone, chat or written communication.

• Offers knowledge and guidance to counties and the general public with title and registration questions via phone, online chat or written communication.
• Analyzes and evaluates application documents for compliance with Colorado Revised Statutes, federal law, Colorado Code of Regulations and administrative procedures.
• Ensures proper processing and modification of applications and issuance of titles.
• Informs and advises government agencies, dealers and the general public of the requirements to apply for a Colorado Title, including motor vehicle record searches and other duties as assigned.
• Provides callers with guidance related to website questions and technical support.
• Works with a team of Contact Center Representatives.

• This position is designated as remote but may be required to work from a department office building location based on business needs.
• Employees are responsible to provide and maintain a home office or other suitable remote work location as well as Internet and a secure Wi‑Fi connection.
• All performance expectations, productivity and policy adherence requirements apply to remote work from home in the same manner as those assigned to an office.

This posting is only open to residents of the State of Colorado at the time of submitting your application.

G3A3XX
ADMINISTRATIVE ASSISTANT II

Experience Only: Two (2) years of relevant experience in Customer Service and/or Contact Center or Call Center work experience.

• Experience providing exceptional customer service in a contact center and/or online; interfacing with a variety of people from many levels within an organization and community.
• Data entry including entering information into a program or database (appointments, contact information, customer records).
• Regular, daily work responsibilities utilizing software including but not limited to E‑Mail, Microsoft Office and Google Suite programs.
• Regular, daily work responsibilities utilizing computer systems such as scanners, printers, copiers, fax machines and other technologies.
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports.

Education and Experience: A combination of related education in Business Administration, Accounting, Public Administration, Political Science, Communications, or similar field and/or relevant experience in Customer Service and/or Contact Center work experience equal to two (2) years.

Document this experience in your application in detail, as your experience will not be inferred or assumed.

• State experience in a regulatory customer service role.
• Written and verbal communication skills.
• Excellent customer service skills.
• Strong analytical skills.
• Well‑developed organization and time‑management skills.
• High level of accuracy and attention to detail.
• Experience working on a team.
• Familiarity or experience with Google Suite.
• Contact Center experience.
• Prior experience and comfortability working and training in a remote setting.

• Have an assigned State fleet vehicle.
• Are required to operate a vehicle as part of the position.
• Utilize a State fleet vehicle as a pool vehicle.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part‑time work experience will be prorated.
• Recommended attachments:
  Resume, Cover letter (optional if manager is requesting them).
• List your employment history starting with the most recent job, including part‑time, temporary and volunteer jobs. If more…