Work from Home - Fraud Intake Coordinator - Fraud & Disputes Operations Inbound

Work from Home
- Fraud Intake Coordinator
- Fraud & Disputes Operations Inbound

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the right fit for you! To be eligible for this role, candidates must live within a 100-mile radius of the Chatham Customer Care Center (8560 S Cottage Grove Ave, Chicago, IL 60619). You must report in person, when required, with at least 24 hours notice.

The best people listen and then say, "How can I help?" That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people.

And we’ll have your back every step of the way. That’s life at Capital One.

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management, and customers
• Exercise good judgment and independent decision‑making skills
• Demonstrate exceptional listening, questioning, call control, and de‑escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (not a hotspot)

$21 per hour

At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It’s backed by our belief that great work doesn’t mean sacrificing your well‑being. It’s part of our mission to set the standard for personal flexibility, so you can grow here and at home.

• High school diploma, GED, or equivalent certification
• At least 2 years of customer service or call center experience"
• At least 1 year of Google Suite or Microsoft Office experience

• At least 3 years of customer service or call center experience
• At least 6 months of experience in the financial industry
• At least 1 year of Fraud or Disputes experience

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
  • A private network that is password protected where you have ownership or line of sight to every device on the network
  • Internet service must be provided by Cable or fiber Internet Service Providers
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
  • To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
• Both hardwire and Wi‑Fi internet connections are acceptable as long as speed and security requirements are met

Candidates must live within a 100-mile radius of the Chatham Customer Care Center (8560 S Cottage Grove Ave, Chicago, IL 60619). You must report in person, when required, with at least 24 hours notice.

• Do not maintain network‑compatible internet access
• Live or work beyond the 100 mile radius of the Chatham Customer Care Center

Chicago, IL: $43,680 - $43,680 for Fraud Intake Coordinator

Capital One is an equal opportunity employer (EOE, including disability or veteran status) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws concerning criminal background inquiries.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.