Car Wash Team Lead

Location: TERRE HAUTE, IN 47805

Position Type: Full-Time/Part-Time

Education Level: High School

Salary Range: $13.00 - $15.00 per hour

Travel Percentage: None

Job Shift: Any

The Team Lead is tasked with performing daily operational practices of running the car wash facility and providing excellent customer service.

• Competitive Pay + Monthly Bonus Opportunity
• FREE CAR WASHES
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

• Greet customers courteously and explain available wash services; take and process payments
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, grease gun)
• Provide assistance to customers regarding the car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Ensure directions are followed by safe driving practices (e.g., no-brake, no steering while watched)
• Smiles at customer and gives thumbs up after guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates

• Ability to display courteous and professional attitude
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time
• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demand of the job
• Ability to follow directions and correctly implement tasks
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance