Customer Solutions Representative - Collector - Remote - AR, MI, NC, PA

Customer Solutions Representative

Are you experienced in customer service and interested in helping customers reach financial well-being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner.

We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry-standard practices.

Location Requirements:

* Applicants must reside within 100 miles of one of the following locations:

• Little Rock, AR (17500 Chenal Parkway Little Rock, AR 72223)
• Charlotte, NC (601 South Tryon Street Charlotte, NC 28202)
• Detroit, MI (500 Woodward Avenue Detroit, MI 48226)
• Dresher, PA (200 Dryden Road Dresher, PA 19025)

Compensation & Schedule:

** Compensation: $23/hr. + monthly incentives

** Training class starts:
September 8, 2026

** Work schedule after training:

** 8am - 5pm EST or (7am - 4pm CST) Monday through Friday

** 11am - 8pm EST or 12pm-9pm EST (10am - 7pm CST or 11am-8pm CST) one day per week

** 8am - 12pm EST or (7am - 11am CST) one Saturday per month

Internet Requirements:

* High-speed internet service required (minimum 25MB/s download, but 50MB or greater is preferred).

The Work Itself:

* Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.

* Contact Ally auto loan customers regarding late or missed payments.

* Understand reasons for delinquency and negotiate payment arrangements.

* Respond to customer inquiries via phone, workflow systems, and email.

* Research and resolve account discrepancies.

* Document all interactions clearly and accurately.

* Maintain professionalism and accuracy while managing accounts.

* Meet performance standards for call volume, delinquency, and customer satisfaction.

* Identify and recommend solutions to avoid repossession losses.

* Use computerized systems for tracking and troubleshooting.

* Maintain strict confidentiality of customer information.

* Adhere to all state and federal laws in the handling of accounts.

The Skills You Bring:

*
* Minimum Qualifications:

• 0+ years of experience.
• High school diploma or GED equivalent.

** Preferred Qualifications

• Experience in financial services or a related industry preferred.
• Associate or bachelor's degree in business or related field may be used in lieu of experience.
• Bilingual (Spanish) skills are a plus.
• Excellent listening, verbal, and written communication skills.
• Strong attention to detail and professional phone etiquette.
• Sales, negotiation, and skip tracing skills preferred.
• Proficiency with Microsoft Windows and internet-based applications required.
• Ability to multi-task and meet key performance metrics.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.
• Ability to work flexible hours, including weekends, holidays, and overtime as needed.

How We'll Have Your Back:

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and…