Remote ITM Teller—Virtual Member Service Specialist

Are you great with people and comfortable using technology?

As an ITM (Interactive Teller Machine) Member Service Representative, you’ll support members virtually through our Interactive Teller system, providing personalized service, completing transactions, solving problems, and making everyday banking easy without being in a traditional branch lobby.

Starting pay rate: $17.50 (may increase with relevant experience)
Why You'll Like This Role Serve members virtually through ITMs - no branch lobby traffic

Develop valuable skills in financial services, virtual banking, and member support

Paid training - no prior banking experience required

Structured and supportive training and team environment with ongoing coaching and feedback

Stable schedule and strong benefits

Real opportunities to advance into other Credit Union roles

Fun Fact:
Many of our ITM Member Service Representatives move into Branch Operations, Lending, Member Experience Operations, Training, or Leadership roles.

What We’re Looking For You don’t need prior banking experience to succeed here. We’re looking for candidates who bring:

Experience in customer service, call centers, hospitality, retail, or similar environments

Comfortable learning and using multiple computer systems

Clear communication skills and a positive, professional attitude

Strong attention to detail and ability to multitask in a structured environment

Dependability and a team‑oriented mindset

Training is provided - we’ll teach you the financial side.

Benefits to Empower You Competitive hourly pay Health, dental, and vision insurance 6% 401(k) Match Paid time off and paid holidays

Fitness reimbursement

Loan discounts

Education assistance

Career development and internal advancement opportunities

Company-sponsored charitable giving and volunteering program

Employer-paid life insurance, short-term and long-term disability coverage, and accidental death & dismemberment insurance

Employee Assistance Program What You’ll DoMember Service & Transactions:

Assist members through ITM video and phone interactions to determine needs and complete appropriate transactions

Perform teller and member service functions accurately and efficiently

Balance and manage a virtual cash drawer daily

Provide account information, perform limited account maintenance, and research transactional inquiries following Credit Union policies

Educate members on Credit Union products and services

Request members bring accounts positive and to minimum required balances and make payments on delinquent loans or over‑the-limit credit cards balances

Follow safety, security, and confidentiality procedures at all times

Work collaboratively with teammates, supervisors, and other departments

Perform additional duties as assigned based on department needs

Knowledge & Skills You’ll Develop:

Credit Union products, services, service philosophy, and ENGAGE model

Member service laws and regulationsITM and in‑house banking systems

Policies, procedures, and security standards

Accurate transaction handling and account balancing

Schedule &

Location:

Full‑time role (up to 40 hours per week)
ITM environment supporting members virtually

On‑site role located at our Rapid City or Sioux Falls corporate offices

Dedicated workstation in a professional, team‑focused office setting designed for collaboration, focus, and member privacy

Scheduled shifts within the ITM department’s operating hours. Flexibility in scheduling is required to ensure optimal member service

Work Environment/Physical Activities Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

This position is remote work eligible under certain circumstances.

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management.

Must be capable of regular, reliable and timely attendance.

Worki…