Customer Success Manager; East Coast Remote

Company Overview

Motorola Solutions is a global community focused on helping keep people safer. We build and connect technologies to protect people, property, and places. Our solutions foster collaboration critical for safer communities, schools, hospitals, businesses, and nations.

Noggin is a leader in integrated resilience management technology, offering a cloud-based platform that integrates operational and third‑party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security operations.

We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction, retention, and engagement. In this role, you will engage with customers post‑sale, ensuring user adoption and the achievement of critical goals through a proactive Customer Success Plan. You will act as a trusted advisor and strategic partner, building strong, long‑term relationships with target accounts to foster customer loyalty and success.

• Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention.
• Build trusted advisor relationships with customers, establishing yourself as a strategic partner.
• Collaborate with customers to define goals, set key performance indicators, and track progress.
• Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.
• Leverage CRM tools (e.g., Salesforce, Hub Spot) and Customer Success platforms (e.g., Gainsight, Churn Zero) to monitor and manage customer engagement.

• 4+ years of experience in customer advocacy, sales, engineering, or project management.
• Proficiency in CRM software and Customer Success platforms.
• Experience with B2B SaaS platforms.
• Ability to obtain necessary background clearance as required by customers.
• Strong communication and relationship‑building skills, with a customer‑focused mindset.

• Bachelor’s degree with 4+ years of experience in customer advocacy, sales, engineering, and/or project management.
• 3+ years experience with a CRM software.
• Legal authorization to work in the U.S. indefinitely.

Target base salary range: $120,000

USD–$135,000

USD. Pay within this range varies and depends on job‑related knowledge, skills, and experience.

• Location:
  
  East Coast (candidate must be located on the East Coast).
• Travel:
  Under 10%.
• Relocation:
  Not provided.
• Position type:
  Experienced.
• Referral & payment plan:
  Yes.

• Incentive bonus plans.
• Medical, dental, vision benefits.
• 401(k) with company match.
• 10 paid holidays.
• Generous paid time off packages.
• Employee stock purchase plan.
• Paid parental & family leave.
• More.

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.