Technical Support Specialist; 2nd and 3rd shift

Job Overview

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because we live, work, play, and volunteer right here with you. Colorado residents: typical starting pay is $19–$21 per hour depending on experience.

• Work multiple hourly shifts available: 2nd shift (3pm–12am CST) and 3rd shift (11pm–8am CST).
• Assist residential and business customers with inbound technical support inquiries related to ALLO internet, voice and video products.
• Diagnose technical issues, implement solutions, and schedule service appointments when necessary.
• Deliver exceptional customer experiences by actively listening, asking questions, and offering the best possible support.
• Conduct follow‑ups with customers to confirm issue resolution and satisfaction.
• Provide customers with updates on work orders or trouble tickets.
• Accurately document customer interactions and support requests in the system.
• Collaborate with internal teams to improve customer experience and technical support processes.
• Perform other duties as assigned.
• Hybrid work schedule: 4 days in office, 1 day remote work eligible (3rd‑shift positions full remote eligible).

High school diploma, GED, or equivalent experience. We welcome applicants with diverse educational backgrounds and career paths.

Entry‑level candidates are welcome to apply! We will train the right person who is eager to learn, dedicated to growth, and passionate about customer service. 1+ year of experience in customer service, IT support, retail, hospitality, or any role requiring strong communication skills and problem‑solving. Prior call‑center or telecommunications experience is a plus but not required.

• Commitment to delivering excellent customer service and support.
• Adaptable, collaborative, and capable of excelling in a dynamic setting.
• Proficiency with computer systems, and the ability to efficiently navigate multiple application windows and type notes into the ticket system.
• Basic knowledge of home broadband components and home networking.
• Strong problem‑solving skills with attention to detail.
• Excellent communication skills, able to assist customers of all technical skill levels in a patient and clear manner.
• Willingness to learn and grow within the company.

• Raise objects up to 25lbs.
• Remain upright on feet for extended periods.
• Remain stationary for extended periods.
• Communicate information clearly.
• Operate a computer.
• Observe details at far range.

• Free internet and discounts on ALLO services.
• 401(k) plan with up to 5% match.
• Medical, vision, and dental coverage.
• Earned Time Off (ETO) program.
• Quarterly wellness challenges with cash incentives.
• Tuition assistance for job‑related education.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. Additionally, qualified individuals with disabilities who require reasonable accommodations can contact Recruiting at  ALLO is a Drug-Free and Tobacco-Free Workplace.