Customer Service Representative; Wed-Sun - Remote

Customer Service Representative (Wed-Sun) - Remote

Remote (Virtual) position.

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

Position Summary: We are seeking a customer-focused Customer Service Representative (CSR) to support weekend guest inquiries related to our parking services and locations. This role plays a key part in delivering a positive, hospitality-driven experience by assisting guests with questions, issues, and concerns in a professional and timely manner.

This is a full-time role with the opportunity to grow into additional hours and expanded responsibilities over time.

Duties and Responsibilities:

• Respond to guest inquiries and support requests within established service timelines
• Take ownership of guest concerns, complaints, and citation disputes, ensuring issues are resolved professionally and in line with company policies
• Provide clear, friendly, and solution-oriented communication to ensure a positive guest experience
• Accurately document interactions and resolutions
• Escalate issues as needed and follow up to ensure guest satisfaction
• Support a consistent, hospitality-focused brand voice across all guest interactions
• Handle phone calls routed into Intercom

Knowledge, Skills, and Abilities:

Competency/

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/

Experience:

• Previous customer service experience preferred (hospitality or service-based industries a plus)
• Strong written communication skills
• Ability to work independently and manage multiple conversations
• Reliable weekend availability
• Comfortable learning new tools and processes

Physical Demands:

This position operates in a remote office environment and requires extended periods of sitting, typing, and computer use. Employees must be able to communicate effectively via phone, video conferencing, and written communication platforms. Occasional lifting of office materials up to 15 pounds may be required.

Cell Phone Use:

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency:

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits:

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

This role is expected to start with weekend coverage and has the potential to expand into additional shifts, increased hours, or broader responsibilities as the team grows.

Employee at Will:

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

This position is classified as non-exempt under the Fair Labor…