Relocation Consultant; Remote - Japanese Bilingual

Real Estate Support Specialist

Provide high-quality, front-line support to Japanese-speaking clients throughout their relocation and housing journey across the United States. Act as a trusted point of contact for all tenancy-related matters, including lease renewals, move-out coordination, and issue resolution. Partner closely with internal teams to ensure efficient service delivery, proactive communication, and a seamless client experience across all housing-related inquiries.

Respond promptly and professionally to client inquiries in both Japanese and English via email and phone. Serve as the primary point of contact for tenancy-related matters, including lease renewals, terminations, and general housing inquiries. Coordinate with internal teams and external partners (agents, landlords, vendors) to resolve client issues efficiently. Provide guidance and support to clients throughout the lease lifecycle, including move-in, ongoing tenancy, and move-out processes.

Maintain accurate and up-to-date records by inputting and managing client and contract data in internal systems. Monitor key timelines such as lease expirations, renewal deadlines, and termination notices, and proactively follow up with clients. Prepare and review documents, including lease summaries, notices, and client communications. Ensure compliance with company policies, client requirements, and applicable local regulations. Identify and escalate complex issues or risks in a timely manner.

Contribute to continuous improvement of processes and client experience by providing feedback and suggestions.

Take on a variety of responsibilities and ad hoc tasks to support team operations and client needs as they arise.

Fluency in Japanese and business-level English (both verbal and written). Excellent communication and customer service skills, with the ability to interact effectively with diverse stakeholders. Bachelor's degree or equivalent experience. Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint). Strong organizational and multitasking abilities in a fast-paced environment. Attention to detail and ability to manage multiple priorities. Experience in real estate, relocation, or service industries preferred, but not required.

Employees working 30+ hours per week are eligible for health insurance and other applicable benefits, as well as paid sick leave. Employees working fewer than 30 hours per week are not eligible for health insurance or other benefits, but are eligible for paid sick leave in accordance with applicable laws. For all employees, the one-hour lunch break is unpaid, and no paid vacation/PTO is provided.