Consumer Services Specialist; Remote

We are currently hiring for our next call center class that will start Monday, August 3rd, 2026.

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and building relationships with UMB customers through the handling of inbound service center calls.

• Interact with customers over the phone by accessing multiple systems to answer bank related questions, provide information, resolve problems, and cross‑sell appropriate products.
• Continue learning and maintaining skills through classroom training, self‑paced online learning, and the review of regular department communications.
• Performance will be measured based on call quality, talk time, cross‑sale success rate, and demonstration of target competencies with monthly incentive opportunity.
• Other duties as assigned.

• High School Diploma or equivalent.
• Proficient in the English language.
• 1‑2 years of customer service or similar work experience.
• Knowledge of basic banking products including checking, debit, and credit card accounts.
• Ability to interact with and manage multiple computer systems to access client information.
• Basic understanding of privacy regulations and the necessity to authenticate customers prior to discussing account information.
• Demonstrates the ability to learn and pass assessments/training certificates.
• Demonstrates pleasant phone and interaction skills with customers.
• MUST be able to work during the hours of M‑F 7am‑8pm and Saturdays 8am‑5pm CT.

Target pay: $19/hr.

Compensation ranges:

• US Employees in California, Washington DC, New Jersey, and New York: $31,040 - $45,180
• US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $28,340 - $41,360
• US Employees in all other states not listed above: $25,640 - $37,540

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company‑sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Associate banking benefits

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

If you need accommodation for any part of the employment process because of a disability, please contact  to let us know the nature of your request.

For California residents, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.