Customer Service Representative; Remote

Job Summary

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high‑quality service experience that generates creative leads. Answers predominantly routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products or services to expand customer relationships.

• First Call Resolution %
• Customer Satisfaction rating
• Quality Assurance scores
• Average Handle Time
• Utilization (Overall % of the time Colleagues are logged in and being productive)

• Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue‑generating contacts.
• Cultivates and maintains ongoing customer relationships.
• Has general knowledge of the organization, products, and/or services.
• Excellent verbal communication skills with the ability to overcome objections and de‑escalate situations.
• Uses a computerized system for identifying customer needs, tracking contacts, gathering information, and/or troubleshooting.
• Communicates with branch personnel to resolve service and scheduling issues.
• Handles incoming calls from technicians to provide support.

• Required Experience:
  
  2 years of customer service experience (preferred).
• Required Skills:
  
  Basic computer use, Microsoft Word, Excel, and Windows; typing 36 wpm (preferred).
• Education:
  
  High school diploma or GED.

• Good verbal, written, and interpersonal communication skills.
• Ability to overcome objections and problem‑solve.
• Ability to work in a fast‑paced environment.
• Good problem‑solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Dependable and consistently punctual for all scheduled shifts.

• A private home office/workspace suitable for working remotely during the scheduled shift.
• Broadband internet (80
  
  Mbps download & 20
  
  Mbps upload speeds) with the ability to hard‑wire via an Ethernet cable.
• Child / dependent care is necessary during the hours of the scheduled shift.

• Professional and personal growth.
• Multiple avenues to grow your career.
• Training and development programs available.
• Tuition reimbursement benefits (for FT colleagues).
• Health and wellness: health benefits including medical, dental, vision, disability, and life insurance plus much more.
• Savings and retirement: 401(k) retirement plan with company matching.
• Work‑life balance: vacation days & sick days.
• Company‑paid holidays & floating holidays.
• A company mindset that prioritizes health, safety, and flexibility.

Rentokil is an equal opportunity employer and is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities. This company is a drug‑free workplace.