Atlantic , NJ - Work from Home Customer Service Representative

Job Title

This is a remote position. Customer Service Inbound, Billing & Customer Support Calls Telemarketing Experience Preferred

About Stride 2 Hire works with our Premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream.

When you own your own business, you're the boss.

Providing great inbound, billing customer service calls. Assisting callers with billing inquiries, determining offerings customers are missing, making upgrade and add-on service recommendations, ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC), coding sales accurately and completely.

Familiarity with company processes and policies, clear, confident and professional communication skills to build trust and rapport, understanding of "client call flow", quick-thinking management of client needs, assertiveness to promote additional products and services, empathy and a sincere desire to assist and prioritize the customer, tenacity to understand and deliver on customers' needs. No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.

Background Screening:
Have no felonies or fraudulent behaviors. PC Requirements: A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs. CPU Speed:
Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted. Hard Drive: 20 GB or more of available space 60 GB or more of total space. Memory: 4 GB of RAM or better. Operating System:
Windows 7 or Windows 10 Windows 8/8.1 not supported by some clients. Standard Connection and Speed:
Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations: 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs. Mac Requirements:
Macs must have an Ethernet port Mac Book Air and Mac USB-C ports will not be supported Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed. Accessories, Software and Internet/Phone Service Providers REQUIRED ACCESSORIES USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended. Suggestions:
Plantronics PLNAUDIO
478 USB Logitech USB H570e Jabra UC VOICE 150 Hard-wired Telephone and headset (required for Production/Servicing) Plantronics S12 or similar recommended SOFTWARE Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10 Certain client programs may require specific versions of Windows. Windows 8/8.1 not supported by some clients. (Optional) Mozilla Firefox or Chrome for Windows Microsoft Security Essentials for Windows 7;
Windows Defender for Windows 8 or 10 Other security software may be incompatible and should be avoided. Technical support may be refused if your company's software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software. INTERNET AND PHONE SERVICE PROVIDERS Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection The use of wireless connections to access any system at any time is prohibited, even if the connection is encrypted.

Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported. Hard-wired land line telephone service Unless stated otherwise in the opportunity announcement,…