Member Services Representative- FULLY REMOTE

Tek Systems is currently hiring for a Fully Remote Member Services Representative!

MUST HAVE: 2-4 or more years of healthcare medical member services representative experience! Must be located in the following states: FL. GA, MD, NJ, NC, PA, SC, TX.

Description

Position Overview:

As a Member Services Representative, you will serve as the first point of contact for members seeking assistance with their health plan benefits, account status, and service-related inquiries. This is a high-impact, customer-facing role that requires empathy, attention to detail, and a commitment to delivering a high-quality member experience.

Key Responsibilities:

-Respond to inbound calls and digital inquiries from members regarding benefits, claims, payments, and services.

-Resolve member concerns with professionalism and empathy, ensuring first-contact resolution whenever possible.

-Document all interactions accurately in the system according to compliance and procedural standards.

-Educate members on plan options and promote appropriate services when relevant

-Collaborate with internal departments and external partners (e.g., medical groups, facilities) to resolve complex issues.

-Meet or exceed performance metrics including call handling time, resolution rate, and customer satisfaction.

-Participate in ongoing training and coaching sessions to maintain up-to-date knowledge of products and procedures.

Additional

Skills & Qualifications

Technical & Functional

- Proficient with Windows-based systems (Outlook, Word, Excel, internet browsers)

- Comfortable working across multiple systems simultaneously

- Strong problem-solving and critical-thinking skills

- Ability to work in a fast-paced, high-volume environment

Customer Service & Soft Skills

- Service-oriented mindset with a passion for helping others

- Patient, empathetic, and calm under pressure

- Positive, professional, and cooperative attitude

- Open to feedback and committed to continuous improvement

Job Type & Location

This is a Contract position based out of Harrisburg, PA.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Jul 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with…