Key Account Manager

Customer Care Superhero

Otoqi is a pioneering tech startup revolutionizing the automotive logistics sector. We combine our digital platform with the power of artificial intelligence, allowing our clients to order services by email in record time.

Our mission: to transform the way vehicle transport is conducted.

From Arval to Free2

Move, professionals in the automotive industry trust us, whether they are manufacturers, rental companies, dealers, or auto-sharing specialists.

Otoqi ensures that your vehicles are transported quickly, efficiently, and without problems across Europe by offering high-quality convoying, delivery, and automotive concierge services.

Founded in 2016 in Paris, Otoqi has rapidly expanded its activities to Italy and Germany and is determined to continue its expansion to become a European leader.

Otoqi in numbers is:

800+ drivers

150,000+ vehicles moved

Fundraising of 6M€ and Series A in 2020

3 countries:
France, Italy, Germany

80 employees

About the job

Ready to become the superhero of the situation?

You will join the customer care team and report directly to the GM France.

By managing your portfolio of clients independently, you play a key role in accelerating the growth of Otoqi's revenue.

Your daily missions

• Handle B2B client requests through various communication channels (emails, chats, calls, etc.)
• Coordinate internal teams to ensure quality service and excellent customer experience
• Manage delivery reports, cancellations, and delays
• Prioritize and resolve customer tickets
• Report product bugs and anomalies to the technical team

Profile sought

• Excellent oral and written communication
• Previous experience in customer relations and a true sense of service
• You have a keen eye for detail. You like to investigate and find the root of problems
• Knowledge of Zendesk is a plus
• You have a great interest in logistics processes
• You are autonomous and resourceful, you like to take initiatives

What we offer:

• Office in the 15th arrondissement of Paris
• Join a dynamic and growing team
• Reimbursement of 50% of the Navigo pass
• Swile lunch card, 9€/meal (60% covered by Otoqi)
• AXA health insurance (50% covered by Otoqi)
• 2 days of remote work/week
• Regular events (evenings, team building)
• On Monday, outdoor crossfit, on Tuesday, dynamic yoga at the office
• Fresh fruits every Tuesday
• Salary between 27K-30K