Customer Service Advocate

Summary

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.

This position is a full-time remote position (40‑hours/week). The work hours are Monday‑Friday 7:30AM‑4PM CT.

• Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk‑in inquiries. Accurately documents inquiries.
• Initiate or process adjustments or perform other research as needed to resolve inquiries; coordinate with other departments to resolve problems; respond to, research and/or assist with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions, and needs. Maintain accurate records on complaints and/or other customer comments and make recommendations for changes to management. Follow through on complaints until resolved or report to management as needed.
• Maintain basic knowledge of quality work instructions and company policies. Assist with process improvements by recommending changes in procedures and techniques discovered during daily operations. Maintain all departmental productivity, quality, and timeliness standards.
• Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments.

• Required
  
  Education:
  
  High School Diploma or equivalent.
• Required
  
  Skills and Abilities:
  
  Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high‑stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Other Tools:
  Basic computer operating skills. Standard office equipment.

• Preferred Education:
  
  Associate degree.
• Preferred
  
  Work Experience:
  
  2 years of customer service or call‑center experience.
• Preferred Software and Other Tools:
  Knowledge of word processing, spreadsheet, and database software.

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401(k) retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On‑site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.

It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy‑related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

We participate in E‑Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.