Remote Senior CSR - Mentoring Frontline Support Expert
Remote / Online - Candidates ideally in
Providence, Providence County, Rhode Island, 02912, USA
Listed on 2026-06-28
Providence, Providence County, Rhode Island, 02912, USA
Listing for:
CAI
Full Time, Remote/Work from Home
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
CAI in Providence is looking for a Senior Customer Service Representative to join their remote team. You will operate as a frontline escalation point, providing exceptional support via phone, chat, and email. With over 3 years of relevant experience, you will mentor junior team members and ensure high-quality service.
The role is full-time, requiring strong communication skills and the ability to adapt to diverse customer needs. You will also get the chance to work on process improvements and contribute to team success.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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